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Philips Hue: general questions

Follow the three steps or watch the video below:

1) Screw in: The Hue lamps fit into your current lamp sockets. Screw them in and switch them on with the normal light switch.
2) Plug in: Power up your Bridge. Connect it to your modem using the included network provided. Wait until the three lights turn on.
3) Connect: Download the free app on the App store . Connect the bridge to the app, find your lights and name them. Hue’re ready to go!

Follow the instructions in the images below (Procedure A or Procedure B). As a last resort you can fetch your lights with the Hue Lamp Finder app:

Hue Lamp Finder for Windows
Hue Lamp Finder for Mac/Linux

Procedure A:

Philips Hue link bridge flow A

Procedure B:

Philips Hue link bridge flow B

The Hue system supports every Apple device running on iOS 4.3 or later, as well as every device running on Android 2.3 or later.

Yes, you can. For example, if you want to control your lights through your phone and your tablet, or through more than one phone. Just download the Hue app on each device you want to control your lights with. You can control your Hue system through a maximum of 10 different devices.

No, it's not possible to control two Hue kits simultaneously from one app. It is however possible to have multiple independent kits with their own apps plugged into your home router.

No, the Hue bulbs are not suitable to be used with dimmers. Please note that Hue will function with some dimmers when set to full brightness. If it doesn't work, we recommend you to place the bulbs into different luminaires.

One one bridge you can connect up to 50 different lamps (this also includes friends of Hue products). This should normally be sufficient for the average home.

It is possible to create up to 90 different scenes. We hope that's enough for you!

With Hue, you can create light colours from any image you give it. Simply choose from the preloaded scenes, select one from your phone's album or take a new photo instead. Subsequently, indicate your desired light colour on the given image. Note that an image of a black dog on a black background, won't give the most optimal result.

It is recommended to use Wi-Fi to control the lights when you are at home. You can of course also use mobile internet to control the lights. Note that mobile internet will be slower, plus you won't be able to create new scenes here. Obviously your phone or tablet needs to be connected to the internet if you want to control the lights. If you want to use the Hue system when not at home, make sure you've authorized both the bridge and app to the meethue portal.

Whenever you are within Wi-Fi range at home, you are able to control your lights. In addition, you can still control your lights if you're on the other side of the world as long as your phone or tablet is connected to the internet. If you want to use the Hue system when not at home, make sure you've authorized both the bridge and app to the meethue portal.

Start by registering on the Hue website. Subsequently link your bridge to your Hue account. Next time you start the Hue app, go to settings and select "log in to portal". Now log into your account, and you're all set. Please not that you have to be connected to your home network when setting up the out-of-home functionality for the first time. Note that a 3G/4G connection is required to control your lights when you are not within reach of your Wi-Fi network.

Just tap the slider at the bottom of the Hue app to check if the lights are on or off. Another way to check is by visiting the Hue website and loggin onto 'My Hue'. There you can check the status of all your lights.

If you decide to switch off your lights via the normal switch, or unplug a freestanding light, then the Hue app won't know if your lights are on or off anymore. But we will let you know we lost a lamp by showing a small warning sign. In this case, you can always tap "all off" to make sure all lights are switched off.

You can store up to 90 different lighting scenes. Press the + button on the app's home screen and let your creativity run wild. Then save your favourite lighting preferences - colour, dim level, saturation - to re-enable them again at any time. Create scenes yourself, select them from an image or use one of the preset scenes that come with Hue.

Once you have some preset light scenes stored, you can apply them to all your lights just by tapping on the scene. It's a good idea to group your lights by room to quickly apply one of your preset light scenes to each room. It's also possible to set timers, so the lights turn on or off at a preset time each day. For example, let the lights gradually fade up when it's time to wake up.

It always remains possible to switch your Hue lights on or off via the wall switch.

Yes, you can always switch your lights on or off through the normal wall switch. Or if you're using freestanding lights, you can just plug them in to switch them on.

It's also possible to control your lights through the Hue website (www.meethue.com). Just make sure you've enabled remote access.

Yes, the system includes out of home functionality, which means your phone can still control the Hue system even if you don't have Wi-Fi signal. The lamps normally function wherever you have Wi-Fi signal of the network to which your bridge is connected. However, you might encounter problems if you have a large house and are using Wi-Fi repeaters (range extenders). In this case, put an extra Hue lamp inbetween the bridge and the bulb which gives difficulties controlling. This extra lamp will work as a "repeater" and at the same time it will emit the same beautiful Hue light.

Yes, you can. It's possible to control each bulb separately. You can even make a scene specifically for one single bulb! Just tap the slider at the bottom of the app's main screen. If you're on a mobile device, rotate it to see the full colour spectrum.

There already exist several Hue music apps to make your Hue lamps respond to your favourite music. Search for "hue music" on the App store or Google Play store and download the app(s) of your choice. Examples of Hue music apps are 'Ambify' (Apple) and 'Hue Disco' (Android).

Normally it should. Philips has done a lot of reasearch about how health and wellness can benefit from light. They did this by holding light projects in schools and hospitals. The result of this research was processed into the LightRecipes. The LightRecipes offer different types of lighting that are each specifically meant for relaxing, concentrating, energizing or reading. Try one of the LightRecipes yourself by selecting one of the options of your phone and experience the effect of the light yourself. Besides, you can always adjust the settings of any LightRecipe to your own preferences. 

Yes, use the alarm option to make Hue your morning wake up call. It will definitely be a smoother wake up than with your traditional alarm clock.

Set your lights to gradually fade up and wake up in harmony. You can even create a scene from an image of a dawn sun and turn Hue into your personal sunrise. Waking up will become far more easy.

No, the Hue app is completely harmless. It won't influence other programs on your phone or computer. It only affects your Hue lights.

Yes, it does. You can save up to 90 different lighting presets. It is even possible to share your favourite presets with other Hue users via the Hue community.

Hue can form any colour in the spectrum, except for grey, black and brown which are difficult to create. After all it is a light, so it recreates colours that are made with light.

If it is unable to create the exact colour, Hue will turn to the nearest colour instead. 

Also, don't forget about all the shades of white light which reach from warm yellow white to cool blue white.

Yes, you can use a lot of third party apps which can be downloaded in the App store or Google Play store. Search for "hue" to find all compatible apps.

Yes, you can. Do this via the portal if the device is "activate online". To deactivate devices, log into meethue.com, go to settings (upper right corner) and select 'My apps'. This page displays all devices that are connected and allows you to remove their access.

If you haven't got an account on the Hue website, Philips only collects the IP address of your bridge. This is only done to ensure that the app can find your bridge.

If you have an account on the Hue website, Philips also logs the current status of your lights. Philips needs to know this to be able to tell you if they are on or off, or whether they are set to a specific scene. You can find more information about this in the Hue Terms & Conditions.

The Hue system makes use of industry standard encryption and authentication techniques to ensure that unauthorized persons cannot gain access to your Hue system. A successful hack can only happen if a computer on your private local network is compromised to send commands internally to the Hue system. This means there that there is very little security risk if your home network is properly protected, as traffic passing between your devices and across the internet will remain fully secure. However, when an attack is made upon your home network, everything connected to that network can be compromised. Since Hue is an open platform, it would be a risk of being controlled if your network did become compromised. This is in fact unlikely to happen. If this however occurs, just unplug your bridge to use the bulbs as normal LED lights until your home network is secure again.

We recommend to make sure your home is protected from malicious attacks at a network level, in order to protect all of your devices, including Hue. For taking steps to protect your home network, please contact your internet service provider.

Unfortunately you cannot get a free replacing lamp. You will have to buy a new separate bulb.

There exist several products that are compatible with Hue, grouped under the name 'Friends of Hue:

LightStrips: The LightStrip is a 2 meter LED strip which can be bend and fixed wherever and however you want. It allows you to add colourful and attractive touches to your interior.
LivingColors Bloom: The Bloom lights are an extension of the LivingColors collection which can be linked to Hue. 

Keep an eye out for new additions to the Hue family!

Unfortunately not, because of differences in voltages on the mains, you cannot use the starter kit bought in the US for Europe and the vice versa.

Yes, you can use the European kit which operates on 220-240V.

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