If a product breaks down or shows another failure, during a normal – prescribed by the manufacturer – usage and maintenance, and this within the warranty period (usually 2 years), this will be covered by warranty.
Inform us by email about the faulty product. Be sure to mention your customer number, the invoice number and the article number(s) in the mail. In most cases the article will have to be sent back to the supplier/manufacturer for inspection/repair/exchange.
Please also send us photos of where the flaws are located. Our customer service will then process this problem as quick as possible and will update you about the steps that have to be taken.
The content of this Website, including trademarks, patents, copyrights, database rights, drawings and models, images, company- and product-names and/or other (intellectual property rights), are protected by intellectual property rights belonging to dmlights or any rightful third. You shall not use and/or change any of the protected content as described in the present article, including any copying, lending, reproducing, any use of dmlights’ database content or any use in whatever way, without prior written authorization by dmlights. Any infringement shall be prosecuted under applicable laws.