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My product broke down within the warranty period.

If a product breaks down or shows another failure, during a normal – prescribed by the manufacturer – usage and maintenance, and this within the warranty period (usually 2 years), this will be covered by warranty.

Inform us by email about the faulty product. Be sure to mention your customer number, the invoice number and the article number(s) in the mail. In most cases the article will have to be sent back to the supplier/manufacturer for inspection/repair/exchange.

Please also send us photos of where the flaws are located. Our customer service will then process this problem as quick as possible and will update you about the steps that have to be taken.

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