Inform us by email what the problem is exactly. Be sure to include your customer number, the invoice number and the article number(s) in the mail. Please also send us photos of where the flaw(s) is/are located. Our customer service will then process this problem as soon as possible and will inform you of which steps you need to undertake.
Attention: If it concerns a damaged or defective article, please do not immediately throw it away. Please keep it safe, it can serve as proof for obtaining a new item.
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